Refund Policy
At Dough Maestro's Pizzeria, we pride ourselves on ensuring the satisfaction of our customers. Our Refund Policy is designed to give you confidence when ordering from urbanquiet.sbs. Please read the following terms regarding refunds and returns:
Order Cancellation
If you wish to cancel your order, you can do so without any penalty as long as the order has not been dispatched for delivery. Please contact us immediately at +44 20 7946 0958 to process the cancellation.
Incorrect or Unsatisfactory Orders
If you receive an order that is incorrect or not up to your satisfaction, please contact us within 24 hours of receipt. In such cases, we may offer a replacement or a refund which will be processed in the original mode of payment. The decision for refund will be at the discretion of Dough Maestro's Pizzeria after assessing the nature of the issue.
Quality Concerns
We strive to provide the best quality food. However, if you have quality concerns with the order received, please contact us within 2 hours of delivery so we can discuss the issue. Kindly be prepared to provide evidence of the condition of the received products, such as photos.
Non-Returnable Items
Please note that due to the perishable nature of our products, we do not accept physical returns. However, your satisfaction is important to us, and we encourage you to reach out if there are any concerns.
Refunds
Once your refund request is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days, typically within 7 to 10 business days.
Missing or Non-Delivered Items
If you did not receive your order or an item is missing, please contact us immediately at +44 20 7946 0958. We will investigate the issue and work towards an amiable solution, which may include a refund or replacement.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund yet, please contact us at +44 20 7946 0958.
Exceptions
In rare cases, if the product you ordered is out of stock or unavailable, we will contact you to discuss possible alternatives. If no alternative can be agreed upon, we will issue a full refund in the original form of payment.
Contacting Us
If you need to discuss any aspect of your order or our refund policy, please contact us at +44 20 7946 0958, or visit us at our location: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Amendments to Our Refund Policy
We may update our Refund Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The latest Refund Policy will always be available on our website.
Last Updated: March 1, 2023
Thank You
We value your business and want your experience with Dough Maestro's Pizzeria to be pleasant and satisfying. If you have any further questions, please do not hesitate to contact us.